ATTENTION FireFox Users

ATTENTION FireFox Users:

Short version…

Reminder to accept the BigFix offer for Updating FireFox. This Offer will become more insistent and eventually installed. This update will clear your bookmarks if they are not backed up. We do need everyone on the same version of FireFox even if you do not use it regularly. If you have not seen the offer by now please do put in a TD Ticket so we can get this taken care of for you. Thanks for your help and cooperation. See below for the instructions on how to backup bookmarks and to accept the offer.

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Longer version…

FireFox will be following the lead of the other major web browsers (i.e. Google Chrome, Microsoft Edge) Tuesday, March 7, in dropping support for Plugins. Though this is a good move for security, there are many things within the university that still rely on plugins so that functionality is still needed. Most notably the Java plugin. FireFox has an ESR (Extended Service Release) version that will keep the support for plugins for the near future. The ESR version looks and functions identically to the FireFox that every one is used to.  Therefore, in an effort to ensure that your functionality with university services are not interrupted, ITS is going to be facilitating the switch to the ESR version.

Offer Acceptance Instructions

 

First and most important, please back up your bookmarks. The easiest way to do this is to sign up for a FireFox Sync account and log into the browser with it. To do that please follow the instructions in the link below.

– https://support.mozilla.org/t5/Sync-and-Save/How-do-I-set-up-Sync-on-my-computer/ta-p/21417

 

Next, look for the BigFix Action Offer and accept it. For windows computers the IBM BigFix Icon will show up in your system tray which is where the wifi/network icon is located, and for Mac users it will appear in the title bar in the top right of the screen, near the wifi icon. If you want more information on how to accept an offer through BigFix please take a look at the how to’s we have created.

 

How To Accept a BigFix Offer – Windows 

https://docs.google.com/a/vt.edu/document/d/1Sh-VLORTuN-IbIMXP0Vq5A4Msj_hWjOBrW-B3Y5mcaY/edit?usp=sharing

 

How To Accept a BigFix Offer – macOS

https://docs.google.com/a/vt.edu/document/d/1d8eDXBjTzCEy39lus3F3TA1j5QiLA8S2JG1yZiZrnO0/edit?usp=sharing

 

NOTE: If you have not see the offer show up by now please put in a ticket letting us know. We need to get everyone switched to FireFox ESR even if you do not use it normally.

 

Thanks for your help in this, and feel free to reach out to us if you have any concerns!

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Moving Forward with Google – 7/13/2016

Moving Forward with Google

Progress on Improving Calendaring and Communication in the Libraries.

During the last month we have completed moving 108 staff to Google Apps and are continuing to schedule the last 30 or so staff. The ITS Torgersen Conference room, the Library Boardroom, R&I Conference room, the Multipurpose room, SCALE-UP Classroom, and both Library 207A and Torgersen 3310 classroom calendars are present in Google.

MoveCalChartWe have been contacting staff weekly to schedule the migration. Please be attentive and work with ITS Desktop staff in order to get everyone moved over as quickly as possible. Students have been contacting Exchange Calendar-only users to complete your calendar move and check your configurations. We are nearly done with this phase of the process.

Some users have tried to move their email without our assistance. We caution you to wait until your scheduled time before moving email from Exchange to Google. We really do need to assist you. If you have a Full Exchange account, your account status must be updated from Full Exchange to Exchange Calendar Only. We have a process and a contact with 4Help who is helping us do this in a timely manner to coincide with the moving of your email. Other processes also must be done in sync with the move, so it is best to wait until we are ready for you to go during your scheduled time. Full Exchange users must be available on a Friday and the following Monday in order for the process to be completed. We will have a mid-week migration for those of you who are not available on these days.

A very painless way to move to Google, if you can handle searching the archive to retrieve old email communications, is to switch to Google Apps without moving old email. Just use the Weboutlook/Outlook client to get to old archived email. This way there is nothing to migrate except calendar entries, if that.

Remember, the less email you have the quicker the migration will go. If you have less than 3,600 emails your migration could be done in a day!

We thank you for your patience and cooperation with our students as we continue to move forward with our goal of improving calendaring and communication in the libraries.

One more thing to add. Resource accounts have not been reviewed in a long time. We were hoping to move these accounts along with the administrators, owners and users of these accounts. These resource accounts (PACE accounts) in Exchange need more attention in order to make them more efficient and effective in Google Apps. So we have decided to make Resource Account migration a separate project, phase 2 of the Google migration.

During phase 2 Resource Account migration, we will identify email account owners, user groups, official and alias account names, operations and functions of accounts, and account administration. New resource accounts, called GAE accounts, will have better definitions, administration and an auditing process to keep step with changing library services.

Remember, things that you can be doing to help lessen the time it will take to migrate your email. Those things can be found in the – Moving Forward with Google 4/29/2016 post.

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Moving Forward with Google – 6/13/2016

Moving Forward with Google

Progress on Improving Calendaring and Communication in the Libraries.

This week we completed moving the Dean’s suite to Google Apps and scheduled and began moving about 20 more staff. The ITS Torgersen Conference room and the Library Boardroom calendars have been moved to Google.

In total after this weekend we will have moved 49 staff out of 149. (Remember, not all staff are Full Exchange users). Students have been contacting Exchange Calendar-only users to complete your calendar move and check your configurations. These updates have been going slower than expected.

We have heard that some users have tried to move their email without our assistance. We caution you to wait until your scheduled time before moving email from Exchange to Google. We really do need to assist you. If you have a Full Exchange account, your account status must be updated from Full Exchange to Exchange Calendar Only. We have a process and a contact with 4Help who is helping us do this in a timely manner to coincide with the moving of your email. Other processes also must be done in sync with the move, so it is best to wait until we are ready for you to go during your scheduled time. Full Exchange users must be available on a Friday and the following Monday in order for the process to be completed. Please work with us to have this done.

Some users are deciding to switch to Google Apps without moving old email and just using Weboutlook/Outlook to get to old archived email. This way there is nothing to migrate except calendar entries, if that. This is a very painless way to move to Google, if you can handle searching the archive to retrieve old email communications that you may need!

Remember, the less email you have the quicker the migration will go. If you have less than 3,600 emails your migration could be done in a day!

Our experience so far has shown us that each of you are truly unique in how you work with email and calendar. No migration yet has not had some new nuance that we have to add to our support arsenal during this migration. (If it’s not one thing it’s another!)

We thank you for your patience and cooperation with our students as we continue to move forward with our goal of improving calendaring and communication in the libraries.

One more thing to add. Resource accounts have not been reviewed in a long time. We were hoping to move these accounts along with the administrators, owners and users of these accounts. These resource accounts (PACE accounts) in Exchange need more attention in order to make them more efficient and effective in Google Apps. So we have decided to make Resource Account migration a separate project in parallel with the Google migration. This only means that we may not move the resource account for the group at the same time that it’s users are moving.

Remember, things that you can be doing to help lessen the time it will take to migrate your email. Those things can be found in the – Moving Forward with Google 4/29/2016 post.

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