Hello! We’ve made a few improvements to our ticket system recently:
- You can browse our service catalog, where you can request audiovisual support, software for your computer, and more. You can still use the general IT services request page, too, and we’ll follow up with you to get the information we need.
- The “report an outage” service will page us: use this if there’s a widespread IT outage and you haven’t already received communications from us. (Don’t forget, we also have an emergency phone number.)
- When we send you notes from the system, they will come from “firstname.lastname@example.org”. If you reply to the email, your replies will go into the ticket system automatically as well as emailing the person in IT Services who’s working with you.
- You will now receive an email whenever a request is created in your name. The email has a link to the ticket. (You can also see all your requests from the “ticket requests” page.)
I also want to say thanks for the feedback you send when you’re surveyed about how we’re doing. I review that feedback regularly and use it to re-open issues that shouldn’t have been closed as well as identify other opportunities for improvement.
PS Intranet links have also been updated to point to the service catalog.